1. Introduction
This Order Fulfilment Policy outlines how enemquiz.com.br (“we,” “our,” or “us”) processes, delivers, and fulfills customer orders for digital educational products.
Because all our products are intangible digital goods, delivery occurs electronically — either through instant download or email dispatch.
By placing an order on enemquiz.com.br, you agree to the fulfilment terms and conditions set out in this policy.
2. Nature of Products
All products sold on enemquiz.com.br are digital educational resources, including:
- Online exam practice papers
- Study materials and eBooks
- Question and answer sets
- Preparation guides and reference notes
We do not ship any physical products. All content is delivered digitally to the email address or account provided during purchase.
3. Instant Digital Delivery (Instant Download)
Most of our products are eligible for instant delivery immediately after successful payment confirmation.
Upon completing your order:
- You will be redirected to a confirmation page with your download link.
- A purchase confirmation email will also be sent automatically, containing the download details or access link.
- You can download and access your purchased material instantly from your device.
Instant delivery ensures you receive your study resources within minutes of completing your order.
4. Delayed Delivery (Email Dispatch within 24–48 Hours)
In some cases, certain products may not be instantly downloadable. This occurs when:
- The exam syllabus or content is being updated by our editorial team;
- The product requires modification or customization before delivery;
- The file format or version is being aligned with the most recent examination structure;
- There are technical issues temporarily affecting instant download functionality.
In such instances, the order will be fulfilled manually by our support team and delivered via email within 24 to 48 business hours of your completed payment.
Customers will be notified on the product page or during checkout if a particular item falls under the 24–48 hour delivery timeframe.
5. Delivery Method
All digital orders are delivered electronically via one or more of the following methods:
- Instant Download Link – Accessible immediately after successful payment.
- Email Delivery – Sent to your registered email address (within 24–48 hours where applicable).
Please ensure your email address is entered correctly during checkout to avoid delivery issues.
If you do not receive your download link or email within the stated timeframe, please check your Spam/Junk folder before contacting support.
6. Order Confirmation and Verification
After a successful purchase, you will receive an order confirmation email containing:
- Your order number
- Product details and name
- Delivery method (instant download or email)
- Support contact information
All orders are subject to verification for security and fraud prevention. In rare cases, verification delays may extend the delivery timeframe slightly, but we strive to process all valid orders promptly.
7. Technical Support for Delivery Issues
If you encounter any issues accessing your purchased materials — such as broken download links, incomplete files, or missing emails — please contact our technical support team at sales@enemquiz.com.br.
Our support staff will:
- Verify your order details;
- Re-send the product file or link;
- Provide alternative access methods if needed.
All valid delivery issues are resolved within 24 business hours of receiving your email.
8. Delivery Confirmation
Delivery is considered complete when:
- The product download link is successfully displayed or sent to your email; or
- The access link or product file is successfully delivered to the email address associated with your order.
Once delivery is confirmed, responsibility for securely storing and maintaining the downloaded file lies with the customer. enemquiz.com.br will not be liable for loss or deletion of digital files after successful delivery.
9. Failed or Undelivered Orders
If your payment is successful but you do not receive your download or email within the expected timeframe:
- Verify that the payment confirmation was received.
- Check your email inbox and spam folders for our messages.
- If still not received, contact sales@enemquiz.com.br with your order number and payment confirmation.
We will investigate and reissue your delivery promptly at no extra cost.
10. Modification and Updates to Products
To ensure quality and relevance, enemquiz.com.br regularly updates exam materials to reflect syllabus changes or revised question formats.
If your purchase includes an updated product version, delivery may be delayed by up to 48 hours while the updated file is finalized and verified for accuracy.
We believe this ensures that all customers receive the most accurate and current material for their preparation.
11. No Physical Shipment
Please note that enemquiz.com.br does not provide physical shipping or printed versions of any products.
All materials are digital downloads or email-based deliveries only.
Orders requiring physical delivery are not supported, and any expectation of such shipment shall not constitute grounds for refund or cancellation.
12. Order Fulfilment Timeframes Summary
| Delivery Type | Description | Estimated Delivery Time |
|---|---|---|
| Instant Download | Automatic digital delivery via download link after successful payment. | Within 5–10 minutes of purchase |
| Email Delivery (Updated Products) | Manual fulfilment for products under syllabus modification or special update. | Within 24–48 business hours |
| Technical Re-Delivery | Reissue of download link or corrected file upon customer request. | Within 24 business hours |
13. Customer Responsibility
Customers are responsible for:
- Providing a valid and accessible email address at checkout;
- Ensuring sufficient internet access to download digital files;
- Checking spam/junk folders for delivery messages;
- Downloading and securely storing the files after receipt.
enemquiz.com.br is not responsible for failed deliveries due to incorrect email addresses, full inboxes, or internet connectivity issues on the customer’s end.
14. Policy Modifications
We reserve the right to amend or update this Order Fulfilment Policy at any time without prior notice.
Any changes will take effect immediately upon publication on our Website.
We encourage users to review this page periodically to stay informed of updates.
15. Contact Information
For any questions or concerns related to order fulfilment, please contact our support team:
enemquiz.com.br
Email: sales@enemquiz.com.br
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-3)