Privacy Policy

1. Introduction

Welcome to enemquiz.com.br (“we,” “our,” or “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data you share with us when you visit our website, make a purchase, or communicate with our support team.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with the terms outlined herein, please do not use our website or services.

2. Scope of This Policy

This Privacy Policy applies to all users who:

• Visit or interact with enemquiz.com.br;
• Purchase digital exam materials, online courses, or downloadable content from our platform;
• Communicate with us through email or contact forms;
• Subscribe to newsletters or promotional updates.

It does not apply to any third-party websites, services, or links that may appear on our site.

3. Information We Collect

We collect information from you in several ways to deliver our services effectively and improve your experience.

3.1 Personal Information You Provide Directly

When you use our website or make a purchase, we may collect:

• Full Name
• Email Address
• Billing Address (if applicable)
• Phone Number (optional)
• Payment Details (processed through secure third-party gateways)
• Login Credentials (if you create an account)

This information is necessary to process your order, provide product access, and communicate with you.

3.2 Automatically Collected Information

When you browse enemquiz.com.br, we automatically collect certain technical data, including:

• IP address and device type
• Browser name and version
• Date and time of access
• Operating system
• Pages visited and time spent on each page
• Referring website (if applicable)

This data helps us analyze user behavior, improve website performance, and enhance security.

3.3 Cookies and Tracking Technologies

Our website uses cookies to personalize your browsing experience and remember preferences. Cookies help us:

• Maintain user sessions;
• Store shopping cart details;
• Track website performance;
• Deliver targeted promotions.

You may choose to disable cookies through your browser settings, but doing so may limit certain functionalities of our website.

4. How We Use Your Information

We use your personal information only for legitimate business purposes, including:

1. Order Processing – To confirm, process, and deliver your purchased digital products.
2. Account Management – To create and maintain your user account, login credentials, and purchase history.
3. Customer Support – To provide technical assistance, respond to inquiries, and resolve issues efficiently.
4. Communication – To send purchase confirmations, system notifications, and product updates.
5. Marketing (Optional) – To inform you about new courses, promotions, and learning opportunities if you have opted in.
6. Security – To detect, prevent, and mitigate fraudulent or unauthorized activities.
7. Legal Compliance – To comply with applicable laws, payment processor requirements, and tax regulations.

We do not sell, rent, or trade your personal information to any third parties for commercial gain.

5. Payment and Financial Data

All payments made on enemquiz.com.br are processed securely via trusted third-party payment gateways (e.g., PayPal, Stripe, or other PCI DSS–compliant processors).

We do not store or have access to your full payment card details. Only minimal transaction data (such as payment confirmation, date, and transaction ID) is retained for record-keeping and audit purposes.

6. Data Retention

We retain your personal data for as long as it is necessary to:

• Fulfill your orders;
• Maintain your account;
• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements.

After the retention period ends, your data is securely deleted or anonymized.

7. Data Protection and Security

We implement a combination of technical, organizational, and administrative safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

These measures include:

• SSL (Secure Socket Layer) encryption for data transmission;
• Encrypted databases;
• Restricted access to personal data by authorized personnel only;
• Regular security audits and vulnerability assessments.

Despite our best efforts, no online system can guarantee absolute security. Users are encouraged to keep their passwords confidential and log out after each session.

8. Your Rights

Depending on your jurisdiction (e.g., under GDPR or LGPD for Brazil), you may have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request corrections to any inaccurate or incomplete information.
• Right to Deletion: You can request deletion of your data, subject to legal and transactional obligations.
• Right to Restrict Processing: You can object to certain data processing activities.
• Right to Data Portability: You can request your data in a structured, commonly used format.
• Right to Withdraw Consent: You can withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at sales@enemquiz.com.br with your request. We may require proof of identity before processing.

9. Sharing and Disclosure of Information

We may share your data with third parties only in the following cases:

1. Service Providers: For secure payment processing, hosting, and email delivery.
2. Legal Requirements: If compelled by law, court order, or governmental authority.
3. Business Transfers: In the event of a merger, acquisition, or reorganization of our company.

All third parties are contractually obligated to keep your information confidential and use it only for agreed purposes.

10. International Data Transfers

If you are accessing enemquiz.com.br from outside Brazil, please note that your data may be transferred and processed in other countries where our service providers operate.
We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

11. Children’s Privacy

Our website and services are not directed at individuals under the age of 16.
We do not knowingly collect personal data from minors. If we discover that a child has provided personal information without parental consent, we will delete such data immediately.

12. Email Communications and Marketing

By providing your email address, you agree to receive essential service-related communications (such as order confirmations, receipts, and technical updates).
You may also receive promotional newsletters if you have opted in. You can unsubscribe from promotional emails at any time using the unsubscribe link at the bottom of each email or by contacting sales@enemquiz.com.br.

13. Cookies and Analytics

We use analytics tools such as Google Analytics to understand website traffic, user interactions, and marketing performance.
These tools may use cookies to collect non-personal data, including:

• Device type, browser, and location (approximate)
• Duration of visit and referral source

You may disable analytics tracking by adjusting your cookie preferences in your browser or using available opt-out tools.

14. Third-Party Links

Our website may contain links to external websites or resources.
Please note that we are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their respective privacy policies before sharing any personal data.

15. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time without prior notice.
Any changes will be posted on this page with an updated “Effective Date.”
We encourage users to review this page periodically to stay informed about how we protect your data.

16. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

enemquiz.com.br
Email: sales@enemquiz.com.br
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-3)

We take privacy concerns seriously and will respond to your request as soon as possible.

17. Acceptance of This Policy

By using enemquiz.com.br, you signify your acceptance of this Privacy Policy.
If you do not agree, please discontinue use of our website and services. Continued use following any policy updates will be deemed acceptance of those changes.