1. Introduction
At enemquiz.com.br, we are dedicated to providing our customers with high-quality digital educational materials, practice exams, and learning resources. Because our products are intangible and electronically delivered, it is important to understand that the nature of these goods is fundamentally different from physical products.
This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, or exchanges may be considered. By purchasing any digital product from our website, you acknowledge and agree to the following conditions.
2. Nature of Our Products
All items sold on enemquiz.com.br are digital educational materials. These include, but are not limited to:
- Online courses and practice exams
- Downloadable study guides and eBooks
- Exam preparation question banks
- Learning and revision tools
These products are delivered electronically — either through direct download or instant online access — immediately upon purchase. No physical item will be shipped or delivered by mail.
Once the digital material is accessed, viewed, or downloaded, it becomes permanently available to you. Therefore, unlike a physical product, it cannot be “returned” or “exchanged.”
3. Refund and Return Policy
3.1 No Refunds for Digital Products
Due to the instant access nature of digital content, enemquiz.com.br does not offer refunds once an order has been completed and access has been granted.
When a customer purchases any course, exam file, or study material, the system automatically provides access to download or view the product. After that point, the customer may copy, store, or print the content. As such, a return or refund is not possible once access has been provided.
We urge all customers to review product descriptions, features, and details carefully before placing an order. Each product page clearly describes what is included (e.g., number of questions, topics covered, and format).
4. Order Cancellations
Once an order is successfully processed and the product is made available to the customer, no cancellations are permitted. This applies even if:
- You placed the order by mistake;
- You no longer need the product;
- You expected different content;
- You did not read the full product description prior to purchase.
All sales on enemquiz.com.br are final. Please ensure that you understand the product details and suitability for your needs before making a purchase.
5. Refunds for Damaged or Defective Products
Since all our products are digital and intangible, they cannot be physically damaged or defective. Every purchase allows instant access to a downloadable or viewable file that is fully functional and tested.
Therefore, refunds or replacements on the basis of receiving a “damaged” or “defective” product are not applicable.
However, we understand that technical issues (such as corrupted files, access problems, or download errors) may occasionally occur. In such cases, our team will provide full technical assistance to help you successfully access your purchased materials.
To receive technical support, please email us at sales@enemquiz.com.br. Our support staff will respond promptly to resolve any technical concerns and ensure you receive the product as described.
6. Refunds for Product Not as Described
All products sold on enemquiz.com.br include detailed and accurate descriptions outlining their content, structure, and purpose. These descriptions clearly specify that:
- The materials provided are question-and-answer-based exam preparation tools.
- We do not provide official exam content, live tutoring, or third-party copyrighted material.
- The materials are designed for study and practice purposes only, following the general exam format or syllabus.
If you believe that the product received is not as described, please contact our support team at sales@enemquiz.com.br within 48 hours of your purchase.
Our team will review your concern and verify whether the issue aligns with the product description. If the material was indeed delivered as advertised, a refund will not be approved.
If, in rare cases, an incorrect file was delivered due to a technical or administrative error, we will provide a corrected version of the file or access link.
7. Technical Assistance and Product Support
enemquiz.com.br is committed to ensuring customer satisfaction through reliable technical support.
If you encounter any of the following issues:
- Difficulty accessing your product
- Broken download links
- Incomplete or corrupted files
- Inability to open the file format
Please contact us immediately at sales@enemquiz.com.br.
Our team will respond within 24–48 business hours to resolve your issue or reissue a valid download link at no additional cost.
8. Responsibility of the Customer
By completing a purchase on enemquiz.com.br, you agree to:
- Carefully read and understand all product descriptions prior to purchase;
- Verify your device’s compatibility with the digital format provided;
- Use the correct email address for receiving download or access information;
- Take responsibility for safeguarding your digital copy after download.
We do not take responsibility for loss, deletion, or misplacement of digital files after successful delivery.
9. Exceptional Circumstances
In exceptional cases, if a refund is considered (for instance, duplicate purchases due to a system error or unauthorized transactions verified by our payment gateway), it will be processed at the sole discretion of enemquiz.com.br management.
Such requests must be submitted via email to sales@enemquiz.com.br within 7 calendar days of purchase and accompanied by relevant proof.
Approved refunds, if any, will be processed within 10–15 business days and returned to the original payment method used for the transaction.
10. Final Notice
By proceeding with any purchase on enemquiz.com.br, you acknowledge that:
- You have fully read and understood this Refund & Cancellation Policy.
- You agree that all sales are final, non-refundable, and non-cancellable.
- You understand that digital goods, once accessed or downloaded, cannot be “returned.”
- You accept that technical support, not refunds, will be provided for any issues.
This policy serves as a final notice and forms an integral part of our Terms and Conditions of Sale.
11. Contact Information
For all queries related to refunds, cancellations, or product assistance, please contact:
enemquiz.com.br
Email: sales@enemquiz.com.br
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-3)
We thank you for choosing enemquiz.com.br and appreciate your understanding of our policies regarding digital products.